Last Updated: December 2, 2024

WHO WE ARE

Noble Smith & Co. is a premium custom jewelry design house specializing in bespoke wedding bands and fine jewelry. Our team brings decades of experience from the world’s finest jewelry houses, operating as a direct-to-client workshop creating custom pieces that celebrate life’s most meaningful moments. Our business is located in [City, State] and serves clients throughout the United States. As a custom jewelry design house, we maintain the highest standards of privacy and security in handling our clients’ personal information, design preferences, and custom specifications. Our website, https://noblesmith.com, serves as our digital showroom and consultation platform, where clients can explore our work, learn about our process, and begin their journey toward creating custom pieces. Our team of skilled artisans works from our private workshop, where we create each piece and meet with clients by appointment. As creators of significant personal items, we understand the importance of trust and confidentiality in our relationships with clients. This privacy policy reflects our dedication to protecting your information with the same care and attention we bring to crafting your jewelry.

INFORMATION WE COLLECT

PERSONAL INFORMATION YOU PROVIDE

We collect information that you voluntarily provide to us, including:

  • Name, email address, phone number, and mailing address
  • Payment information and billing address
  • Design preferences and specifications for custom jewelry
  • Communications and correspondence with us
  • Appointment and consultation scheduling information
  • Wedding dates and other significant dates
  • Photos and images you share for custom design work

INFORMATION AUTOMATICALLY COLLECTED

When you visit our website, we automatically collect:

  • IP addresses and device information
  • Browser type and version
  • Operating system
  • Pages viewed and time spent on pages
  • Referral sources and navigation paths
  • Device type and settings

HOW WE USE YOUR INFORMATION

PRIMARY USES

We use your information to:

  • Process and fulfill your custom jewelry orders
  • Communicate about your orders and consultations
  • Provide customer service and support
  • Send appointment confirmations and reminders
  • Process payments and prevent fraud
  • Improve our products and services

MARKETING COMMUNICATIONS

With your consent, we may use your information to:

  • Send newsletters and updates
  • Share promotional offers
  • Provide information about new products and services
  • Invite you to events and special promotions

You may opt out of marketing communications at any time.

INFORMATION SHARING AND DISCLOSURE

THIRD-PARTY SERVICE PROVIDERS

We may share your information with trusted third parties who assist us in:

  • Payment processing
  • Website hosting and maintenance
  • Customer relationship management
  • Email and communication services
  • Analytics services
  • Shipping and delivery services

LEGAL REQUIREMENTS

We may disclose your information if required to do so by law or if we believe such action is necessary to:

  • Comply with legal obligations
  • Protect our rights and property
  • Prevent fraud or abuse
  • Ensure the safety of our customers and the public

DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of sensitive data
  • Secure SSL connections
  • Regular security assessments
  • Limited access to personal information
  • Employee training on privacy and security

YOUR RIGHTS AND CHOICES

ACCESS AND CONTROL

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw consent for marketing communications
  • Export your data
  • Restrict certain processing of your information

COOKIE PREFERENCES

You can control cookie settings through your browser preferences. Our website may not function properly if cookies are disabled.

CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

INTERNATIONAL DATA TRANSFERS

We primarily operate in the United States. If you are accessing our services from outside the United States, your information may be transferred to, stored, and processed in the United States.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the “Last Updated” date.

CONTACT US

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Noble Smith & Co.
Email: [email protected]

CALIFORNIA PRIVACY RIGHTS

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know what personal information is collected
  • Right to know whether personal information is sold or disclosed
  • Right to opt out of the sale of personal information
  • Right to request deletion of personal information
  • Right to non-discrimination for exercising these rights

DATA RETENTION

We retain personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

COMPLIANCE WITH DATA PROTECTION LAWS

We comply with applicable data protection laws, including:

  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)
  • Other applicable state and federal privacy laws

By using our services, you agree to the terms of this Privacy Policy.